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We are currently experiencing extended processing times for online orders. Please allow 7+ business days for your order to be processed, plus transit time (3+ days).
Your order is our top priority and will be en route at the earliest possible opportunity. Please allow 1-3 business days for your order to be processed prior to being dispatched.
Please note, during sale, promotional, and peak periods orders may take longer than usual to be processed and dispatched. During these periods, please allow an additional 3-5 business days for your order to be processed.
Standard Delivery refesr to the shipping method with Australia Post after your order has been processed and dispatched. Standard estimated delivery timeframes commence once your order has been forwarded to the courier.
Online orders are not processed over the weekends or on NSW/AUS public holidays. If your purchase is time sensitive we also offer Click & Collect and in-store shopping in our Aje boutiques. You can check availability via Find In Store on each product page and you can find your local AJE ATHLETICA store here.
Due to high demand over the Black Friday promotional period, we are experiencing delays in fulfilling your online orders. We are doing everything we can to work through the backlog as fast as possible which includes 3 shifts a day running 24 hours a day, including weekends. We understand this is not good enough for some customers and want to offer you some visibility on what we are doing from our end.
I would like to cancel my order, I don't want to wait
If you would like a refund, please email firstname.lastname@example.org with subject line BFCM Refund and your order number and we will get onto this ASAP.
I want my order and can see you have the style in store, can I get it in store instead?
Yes, if you would prefer to head into your nearest store and collect your item there our retail team will assist you with a refund or an exchange.
I have contacted your Customer Service and haven’t heard back.
Due to the large number of orders taken over Black Friday and the subsequent delays our Customer Service team have been inundated with orders. They are working around the clock to respond to every single enquiry, however we understand this is taking far too long. If you have contacted our Customer Service and are waiting for a reply, we will be responding as soon as possible.
I want to know how long my order will be and how I can track my order status.
You will receive email notifications as and when your orders move through different stages of fulfillment. The first email notification you will receive is when your order has been processed which means our team have packed your order and have it ready for Australia Post to collect. From here you will receive a second email once Australia Post have collected the order. Once the parcel is with Australia Post you will be assigned an active tracking link where you can access the estimated delivery date. This link is available via the email and also via our online chat function on our website.
All domestic orders are delivered through Australia Post, these parcels are signature on delivery. You are welcome to sign for your parcel at delivery, otherwise your parcel will be taken to the nearest Australia Post office. If an authority to leave is given or if Australia Post determine there is a safe place for the parcel, it can be left at the address - Australia Post will record a proof of delivery in this instance.
There’s no time like the present. Order on or before these dates to receive your gift in time.
NSW, ACT, VIC, QLD, SA, TAS - Tuesday Dec 14 (express), Saturday Dec 11 (standard)
WA, NT - Sunday Dec 12 (express), Thursday 9 Dec (standard)
International - Thursday Dec 13h Dec.
If the receiver gives the courier a signature release AJE ATHLETICA is not held liable in the event the parcel goes missing or is stolen, regrettably, AJE ATHLETICA will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately.
We ship internationally. Please visit our global website here.
We reserve the right to place temporary hold to or cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking and may request you to either provide further proof of identify before issuing your order. In the event we are not able to contact you or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.
Please take your time whilst checking out via our website as once your order has been placed, we cannot edit, change or cancel. We thank you for your understanding. Please reach out to email@example.com for further assistance.
All purchase receipts are sent to your email once your order has been processed and paid for. We will also send you a shipment confirmation once your order has been shipped, this will contain a tracking number which can be used to track the journey of your purchase. This will also have our ABN and can be used to claim tax when leaving Australia. Please contact us immediately if you have not received your order confirmation or shipping confirmation emails within 48 hours of purchase, should you purchase over public holidays or weekends your confirmation will be sent on the next business day.
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